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Simplifying Technology for Your Business

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Acxential Articles


What is your time worth?

I recently had a prospective client ask, "Why should I pay one of your techs to call tech support for another vendor's product?"  Fair question, I thought.  And here was my answer.  The majority of issues are related to operating system configuration or interaction of disparate applications on a PC.  Our technicians are trained to handle the majority of these issues without ever needing to call a vendor's tech support line.  When you, as a user, call a vendor support line, the first thing they do is walk you through these troubleshooting steps.  Our technicians can normally complete these troubleshooting steps faster than you (remember, they do this for a living!), and can quickly bypass this step with a vendor support desk getting to the meat of an issue and a resolution.  Overall, our technicians can complete these steps in 50 - 70% less time than it would take you to do the same with a vendor support technician.  So is it a better use of your time to work with a vendor support technician? or for us resolve an issue faster allowing you to focus on running your business?  Only YOU can answer that question!  Call on us to help at 214-393-6420.  - Geoffrey Hayden, Partner.

 

To be down or not to be down?

What is the advantage of a Hosted PBX?  We recently visited a company with a private, in-house phone system.  Unfortunately, at the time their Internet and voice service from the local carrier was down - therefore they had no means of receiving calls from their customers.  Interestingly, their website is hosted in a remote data center;  why?  Because it provided redundancy and they considered their website as "mission critical."  However, their website simply drove customers and prospects to call them - but their phone service was out.  So what is "mission critical?"  With our hosted phone service, we offer "5-nines" reliability (99.99999% uptime) with redundant voice and data paths - greatly reducing the potential of having your phone system down.  With this service, if your local data is out, you can easily reroute calls via your cell phone with a single call to your Acxential helpdesk and your customers will never know you are "down."  What is the value of that reliability?  Never be down AND out!  Call us at 214-393-6420 to find out how you can beneift from this low-cost, high reliability solution!

 

Prepared to turn failure into success?

In these times of tight finances, companies are looking for ways to reduce their overhead costs.  However, be careful to consider not only the current cost savings, but also the potential cost of that savings.  Acxential has recently had two companies call with an urgent situation - their primary server failed and they needed to get back up and running.  In both instances, Acxential was able to dispatch technicians and get these customers back up and running with no loss of data!  However, in each case, they would have been better served financially with a managed service contract which would: (a) reduce their overall cost through the year, (b) level their cost over the year, (c) guarantee restoration of services without a big 'surprise' expense, and (d) provided monthly maintenance of their systems which possibly could have prevented the catastrophic failure.  Contact us now so we can show you how to manage your Information Technology costs now at 214-393-6420!

 



Contact Us by Phone

Dallas / Fort Worth: 214-393-6420
Toll Free: 866-557-9459

News Flash

I recently had a prospective client ask, "Why should I pay one of your techs to call tech support for another vendor's product?"  Fair question, I thought.  And here was my answer.  The majority of issues are related to operating system configuration or interaction of disparate applications on a PC.  Our technicians are trained to handle the majority of these issues without ever needing to call a vendor's tech support line.  When you, as a user, call a vendor support line, the first thing they do is walk you through these troubleshooting steps.  Our technicians can normally complete these troubleshooting steps faster than you (remember, they do this for a living!), and can quickly bypass this step with a vendor support desk getting to the meat of an issue and a resolution.  Overall, our technicians can complete these steps in 50 - 70% less time than it would take you to do the same with a vendor support technician.  So is it a better use of your time to work with a vendor support technician? or for us resolve an issue faster allowing you to focus on running your business?  Only YOU can answer that question!  Call on us to help at 214-393-6420.  - Geoffrey Hayden, Partner.