Acxential Business solutions

Simplifying Technology for Your Business

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Remote Support

Acxential's Remote Support services can provide timely support to your network, lower your costs and increase your uptime. Our Remote Support team can view, diagnose, and resolve problems for anyone in your organization. Your team members can request support directly from our Website, or can receive real time invitations to a remote support session as needed. This capability works particularly well if you are on the phone with our support team, as there are no other numbers to call and no need to transfer your call anywhere else.


Onsite Support and Maintenance

Our support technicians are available to provide onsite support as needed or as part of a managed service plan that includes periodic onsite maintenance.  Not all issues can be resolved remotely, so we will send a technician to work with you at your location to resolve the more severe issues.  Our technicians are certified with years of experience in supporting clients with their hardware and software support needs.


Contact Us by Phone

Dallas / Fort Worth: 214-393-6420
Toll Free: 866-557-9459

News Flash

What is the advantage of a Hosted PBX?  We recently visited a company with a private, in-house phone system.  Unfortunately, at the time their Internet and voice service from the local carrier was down - therefore they had no means of receiving calls from their customers.  Interestingly, their website is hosted in a remote data center;  why?  Because it provided redundancy and they considered their website as "mission critical."  However, their website simply drove customers and prospects to call them - but their phone service was out.  So what is "mission critical?"  With our hosted phone service, we offer "5-nines" reliability (99.99999% uptime) with redundant voice and data paths - greatly reducing the potential of having your phone system down.  With this service, if your local data is out, you can easily reroute calls via your cell phone with a single call to your Acxential helpdesk and your customers will never know you are "down."  What is the value of that reliability?  Never be down AND out!  Call us at 214-393-6420 to find out how you can beneift from this low-cost, high reliability solution!