Acxential Business solutions

Simplifying Technology for Your Business

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Helpdesk

Remote Support

Acxential's Remote Support services can provide timely support to your network, lower your costs and increase your uptime. Our Remote Support team can view, diagnose, and resolve problems for anyone in your organization. Your team members can request support directly from our Website, or can receive real time invitations to a remote support session as needed. This capability works particularly well if you are on the phone with our support team, as there are no other numbers to call and no need to transfer your call anywhere else.

 

Onsite Support and Maintenance

Our support technicians are available to provide onsite support as needed or as part of a managed service plan that includes periodic onsite maintenance.  Not all issues can be resolved remotely, so we will send a technician to work with you at your location to resolve the more severe issues.  Our technicians are certified with years of experience in supporting clients with their hardware and software support needs.

 



Contact Us by Phone

Dallas / Fort Worth: 214-393-6420
Toll Free: 866-557-9459

Popular

News Flash

I recently had a prospective client ask, "Why should I pay one of your techs to call tech support for another vendor's product?"  Fair question, I thought.  And here was my answer.  The majority of issues are related to operating system configuration or interaction of disparate applications on a PC.  Our technicians are trained to handle the majority of these issues without ever needing to call a vendor's tech support line.  When you, as a user, call a vendor support line, the first thing they do is walk you through these troubleshooting steps.  Our technicians can normally complete these troubleshooting steps faster than you (remember, they do this for a living!), and can quickly bypass this step with a vendor support desk getting to the meat of an issue and a resolution.  Overall, our technicians can complete these steps in 50 - 70% less time than it would take you to do the same with a vendor support technician.  So is it a better use of your time to work with a vendor support technician? or for us resolve an issue faster allowing you to focus on running your business?  Only YOU can answer that question!  Call on us to help at 214-393-6420.  - Geoffrey Hayden, Partner.